====== How to send log and crash files (Windows) ====== If //Astrosphere// crashes, please send me your log and crash files so I can investigate the issue. ===== 1) Player Logs ===== Open this folder (copy into Windows Explorer address bar): C:\Users\\AppData\LocalLow\Mario Jacob\Astrosphere\ You should see: * Player.log * Player-prev.log (if it exists) ---- ===== 2) Crash Files ===== Open this folder (copy into Windows Explorer address bar): %LOCALAPPDATA%\Temp\Mario Jacob\ Inside you should see a folder named **Astrosphere** → **Crashes**. Open the most recent crash folder. It usually contains: * crash.dmp * error.log * maybe also output_log.txt If the folder does **not exist**, then no crash files have been created yet. ---- ===== 3) Pack the files ===== * Select **Player.log** and the newest **Crashes** folder * Right click → Send to → Compressed (zipped) folder * Email the ZIP to: [[mario@mariojacob.com?subject=Astrosphere%20Crash%20Report|mario@mariojacob.com]] ---- ===== 4) System info (optional but helpful) ===== Please also include your system information: * Windows version (10 / 11) * CPU, GPU, RAM ---- ===== 5) Short description of what happened ===== Please write a short description of the crash, for example: * What were you doing? (travelling, mining, in combat, on the map, etc.) * Did it happen once or multiple times?